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UniGate MANAGEMENT
Stable hardware equipment need to be bundled with good software, comprehensive management systems and professional facility management staff to create a high quality, high performance and highly stable operation. UniGate Space plays the role of foundation in building up virtual cities* infrastructures, and UniGate Management pools together common resources, excellent computer software/hardware systems, comprehensive management systems and professional facility management staff.
The basic structure of UniGate Management is built on advanced computerization and automation. Professional facility management staff must comply with the established procedures, applying manual operation only if the computers and instruments are unable to operate normally or if it becomes necessary for trained professionals to step in. This policy reduces the probability of human error.
UniGate Management is divided into Environment Management, Equipment Management, Network Management, Circuits Management and Personnel Management:
I. Environment Management
The 5 basic key elements of Environment Management are Power System, Air-Conditioning System, Fire-Extinguishing/Pre-Alert System, Environment Monitoring, Access Control/Surveillance System.
The Management System takes these 5 elements as its managed objects and is divided into the following 6 sub-items:
- . System Function Manual:
Electronic and printed media illustrating details of the structures, function and other related information of the managed objects.
- . Operation Procedure Manual:
Electronic and printed media is describing the operation procedure, illustration and other relevant information of the managed objects.
- . Crisis Control Manual:
Electronic and printed media describing in detail the reporting procedure, crisis classification, operation authority, as well as other relevant information in writing and graphs.
- . Service/Maintenance Manual and Database:
Routine Inspections (operation manual for periodic maintenance), data entry management and expert system for trouble-shooting and maintenance.
- . System Diagram:
Blueprints and electronic files of completed system diagram for the 5 elements.
- . General Record Database:
Routine Operation Entry, Crisis Control Entry and Major Event Entry filed into database to facilitate future inquiries and statistical analysis.
II. Equipment Management
- . Resident Equipment:
Management system consists of Authorization for Move-In, Engagement for Pre-Installation, Installation/Operation Procedure, Services/ Maintenance Authority, Re-Location Procedure and Terminating Procedure.
- . Temporary Equipment:
Management system consists of Authorization for Move-In, Working Area Assignment, Engagement for Pre-Installation, Installation/Operation Procedure, Services/Maintenance Authority and Removal Procedure.
- . Service Agreement:
Customer Agreement, in writing, covers service items, scope of services, level of services and service fees.
III. Network Management
Overall, network management service provides complete and comprehensive network management for all backbone, access and switching networks. It also actively provides various consolidated graphs to give customers the most updated network status and customers usage. Customers may link to the exclusive management screen through the World Wide Web to understand network flow, growth trend, usage analysis, abnormal network events and network utilization. When the network has problems, the 24-hour network-monitoring center will be alerted instantly by screen, and the back-end operation will diagnose the problems and simultaneously inform related operating staff, supervisors and customers by e-mail or mobile phone.
The management services provided by UniGate consists of the following:
- 1.The Network Management
The following statistics regarding the usage of network can be provided:
. Response Time
. Throughput
. Packet Loss
. TCP Connection Time
- 2.Network Equipment Management
It provides different management mechanism to different network equipment, such as Router, Switch etc.
. Memory
. Buffer
. Congestion
. Availability
. Utilization
- 3.System Equipment Management
It performs various statistics at Unix-based or NT-based servers in the Network and the application programs running on them.
. Disk
. DNS Response Time
. Data Transfer Time
. Process Time
- 4.Service Level Agreement (SLA) Management
It provides different classes of SLA service and Warranty towards different conditions and data.
- 5.Network Health Monitoring System
It provides customers with various analysis reports based on time and events log. Assist customers in understanding network growth, crisis events and network flow analysis. Also devise forwarding network plan for customers.
IV. Circuits Management
Consists of Internal and External Circuits Management.
- 1.Internal Circuits:
Internal circuits consist of cable, UTP, fiber-optical cable and patch panels. For each circuit there are standard operation procedures for categorization, setup, labeling, maintenance, dismounting and database management.
- 2.External Circuits:
External circuits include backbone circuits and last-mile circuits. There are 5 kinds of backbone circuits - cable, fiber optic, satellite, microwave and Main Distribution Frame (MDF). There are also standard operation procedures for categorization, setup, labeling, maintenance, dismounting and database management. The external circuits consist of local PSTN, local leased lines, long distance leased lines, and international leased lines. The standard operation procedures include categorization, application, setup, registration, service call, maintenance, and shifting/dismounting and database management.
V. Personnel Management
In the personnel management system, the personnel are divided into facility management staff, company employees, visitors, carriers* personnel, contractors* working crew and customers* staff or agents, all together six different groups. Separate and practical access control procedures are established for each group through computer database to achieve the ultimate goal of personnel accesses control in and out of facility.
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