Telecommunication and information services are part of a service industry. The values of merchandise draw from the quality of services. Hence, good service qualities are the cornerstone of successful, continuous operations. From the moment a customer subscribes a telecom service, the after-sales service has begun. From the scheduling of installation, expertise in deployment, awareness of customers* usage after installation, to the warranty service and maintenance, the professionalism and attitude of service staff, at each step, will affect the level of service quality.
Broadband telecommunication services integrated with diversified information services. The CPE (Client Premise Equipment) of broadband service is quite sophisticated. It requires technician with sufficient expertise and gentle attitudes to offer installation services to customer. After customer is on line using the services, customer representative will make follow up calls to survey customer's satisfaction and the level of service. When customers are having difficulties with the services, service staff will be on-site within reasonable time to consult the customers or to repair the equipment. After each service, follow up calls will be made to guarantee customers' satisfaction. The aforementioned customer care is what UniGate Service always strives to provide for its partners and the ultimate consumers.
Strategic partners and Channel partners of UniGate not only have the expertise in their specialized sectors in the telecommunication and information industries, but also employ many technical staff in various fields. UniGate is able to access those talent pools to solve any problem that may occur at the CPE to ensure customer satisfactory. Furthermore, UniGate call center will manage the communication between its partners and their customers, such as logistic, scheduling, customer care, service level, and satisfaction survey as well as follow up report.
UniGate Service is comprised of UniGate Installation, UniGate Maintenance and UniGate Care etc. UniGate expects to group together its partners' expertise with its own logistic ability to satisfy the needs of customers in installation and warranty services. It further expects to earn customer esteem with service quality to form long-lasting relationships with UniGate and its partners.
